Centre of Excellence Controller

Discipline: Aerospace & Aviation, Engineering, Office & Administration
Job type: Permanent
Contact name: Nick Hyde

Contact email: n.hyde@chevron.org.uk
Job ref: 33334
Published: 3 months ago

Role:  Centre of Excellence Controller

Location:  Gatwick

Salary: Competitive

Hours: 5,5,4 12 hour shifts

The Centre of Excellence Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing our AOG management and response, and strengthening the company’s strategic position within the aviation market by offering a premium MRO service.

Job Accountabilities


  • Provide a bespoke solution to a customers AOG occurrence.
  • Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources.
  • Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers.
  • Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders.
  • To assist the operations manager with the daily operation of the Centre of Excellence department and supporting the day to day operation.
  • Have commercial awareness of the impact that decisions can have to the customer and to the business as a whole.


  • Ensuring standard operating procedures are complied with and maintained through an AOG recovery.
  • Maintain awareness of company Health & Safety policy and to ensure that staff deployed under their control practice approved methods to minimise risk to personnel or equipment.
  • Uphold the companies policy on the KYC and approved supplier.


  • Recording of cost expenditure during the AOG recovery for invoicing to the customer.
  • Raising purchase requisitions

Procurement, Logistics and Administration

  • Assisting with planning and booking of flights and transport.
  • Assisting with the procurement of standard parts, C&E and tooling
  • Co-ordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery.

Personal Attributes

  • Good knowledge of Aircraft systems.
  • Must have Aviation Experience
  • Ability to work under pressure to react to operational requirements and time constraints.
  • Flexibility and adaptability towards rapidly changing situations.
  • Strong communication skills.
  • Methodical approach towards planning and organising.